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Return & Refund Policy

At Simcard Canggu, we want you to have the best experience with our SIM cards in Bali.

Eligibility for Returns

• Returns are accepted within 24 hours of purchase if the SIM card has not been activated.
• Once a SIM card has been activated, it cannot be returned or refunded.

Defective or Non-Working SIM Cards

• If your SIM card is defective or not working upon arrival, please contact us immediately at bestsimcardbali@gmail.com.
• We will replace the defective SIM card at no additional cost.

Non-Refundable Items

• Activated SIM cards
• SIM cards with physical damage caused by the customer

How to Request a Return

• Contact us at bestsimcardbali@gmail.com with your order number and reason for return.
• Our team will respond within 1 business day.

Refund Process

• Approved refunds will be processed within 3-5 business days to your original payment method.